LEGACY RESOLUTION SERVICES
ABOUT
Legacy Resolutions Services was set up in response to a changing landscape for retail banks. The era of low European Central Bank (ECB) interest rates and changing market pressures has seen many traditional Retail banking operations closing and requiring specialist support to understand and then manage out their legacy obligations.
We have provided specialist support to a number of Banks to support the restructuring or closure of their Banking operations in Europe and Asia.
LEGACY SERVICES
We can provide an outsource service to manage your legacy customer obligations
LEGACY CONSULTING
We provide an end to end service to manage your transition from a live business operation to the closure of the business and set up of a post closure legacy model to manage out post close obligations.
​
Our comprehensive legacy service can help support all stages from establishing the closure programme, managing the implementation, to the setup of the legacy model and systems.
​
​
LEGACY MANAGEMENT
Our clients rely on us to manage all aspects of their closed business. For Banking customers we can manage their legacy obligations arising from their former lending business, verified deposit refunds, customer servicing, compliance with local regulations, data protection requirements and provide services which include:-
-
The management of Loan sale programmes
-
Due diligence of closed book and identification of issue for remediation
-
Support the remediation of known issues arising out of due diligence
-
Establishment operations to manage out post sale / closure legacy operations
-
Review and resolution of residual obligations including return of deeds, discharges
-
Review and management of phyisical file repositories in line with GDPR obligations
LEGACY SYSTEMS
Out team has rapidly developed legacy customer and case management systems for a range of banking customer in Europe.
This has provided a path for banking operations to close costly core banking systems and manage their legacy obligations with a bespoke and fit for purpose legacy management system.
This has provided significant savings by allowing expensive core system to be closed as part of the transition to legacy.
​
Contact us today for a demonstration.
Managing closed book loan sale queries, disputes and other issues.
Managing legacy projects to review old data, phyisical files and manage out your data to GDPR and local compliance requirements.
Managing your former customer servicing requirements, ranging from managing verified discharges, data access requests, complaints, sourcing copy documentation and general queries.
